At SILK LAYER STUDIO, we know that a shower curtain or fresh set of towels can be part of a larger home refresh. Whether you are preparing a bathroom for everyday use, updating a guest space, or replacing household essentials, we want the delivery process to be clear and dependable.

This Shipping Policy explains our shipping charges, order preparation, estimated delivery periods, tracking, and how we address shipping-related concerns.

1. Shipping Rates

We offer the following standard shipping arrangement:

The applicable shipping charge will be displayed during checkout before the order is submitted.

Promotional offers or special delivery arrangements may have separate terms where clearly disclosed.

2. Shipping Destinations

Our standard shipping service is intended for eligible destinations within the United States.

Shipping availability may vary according to destination, product availability, carrier coverage, and operational conditions.

If we are unable to fulfill an order to the address provided, we will contact the customer to discuss available options.

3. Order Processing Time

Orders are generally prepared for shipment within 1–3 business days after successful payment authorization.

Business days exclude weekends and recognized holidays observed by our fulfillment operations.

Processing may take longer during promotional periods, high-volume seasons, inventory reviews, or circumstances beyond our reasonable control.

Order processing time is separate from carrier transit time. A tracking number may be sent once the parcel has been handed to the carrier or shipment information has been generated.

4. Estimated Delivery Time

After processing, standard delivery is generally estimated at 3–7 business days, depending on the destination and carrier service.

These timeframes are estimates rather than guaranteed delivery dates.

Weather conditions, carrier network congestion, rural destinations, transportation interruptions, and other unexpected events may extend delivery time.

If you are purchasing a shower curtain or towels for a particular occasion, we recommend allowing additional time rather than relying exclusively on the estimated delivery window.

5. Order Confirmation and Tracking

After checkout, customers may receive an order confirmation through the email address provided.

Where tracking is available, shipment information will be provided through the customer's contact details.

Tracking events may not appear immediately after a carrier receives a parcel. Please allow time for the carrier's system to register the first scan.

If you cannot locate your order confirmation or tracking information, please check your spam or promotional email folders before contacting us.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient name;

• Street address;

• Apartment or unit number, if applicable;

• City, state, and ZIP code;

• Other delivery information necessary for successful transportation.

If you notice an error after checkout, contact us promptly at [email protected].

We will make reasonable efforts to assist with address corrections, but changes may not be possible after an order has entered fulfillment or been transferred to the carrier.

If a package is returned because the address was incomplete or incorrect, we will contact the customer to discuss available next steps. Any additional shipping charge will be disclosed before a new shipment is arranged.

7. Delayed Shipments

We understand that a delayed parcel can disrupt household plans. If tracking has not updated or a shipment appears to be taking longer than expected, contact us with your order number.

We will review the available information and, where appropriate, coordinate with the carrier.

Possible causes of delay include:

• Severe weather;

• Carrier sorting or transportation disruptions;

• Seasonal shipping volume;

• Incorrect delivery information;

• Regional delivery interruptions;

• Other circumstances outside our reasonable control.

8. Lost or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking:

• Your usual delivery area;

• Mailroom or building reception;

• Household members;

• Nearby safe delivery locations;

• Any delivery notice left by the carrier.

If the parcel remains missing, contact us so we can review the shipment information and determine whether further investigation is appropriate.

Each situation will be evaluated individually, and we will provide an appropriate resolution consistent with applicable law and the circumstances of the shipment.

9. Damaged Packages or Products

If a towel or shower curtain arrives damaged, please photograph the outer packaging, shipping label, and affected product.

Send these details to [email protected] as soon as reasonably possible.

We will review the information and determine whether a replacement, refund, or other appropriate resolution is available under our Return and Refund Policy.

10. Multiple Packages

An order containing multiple items may occasionally be fulfilled in separate parcels due to inventory or operational considerations.

If this occurs, tracking details and delivery dates may differ.

Customers will not be charged an undisclosed additional shipping fee merely because we choose to split an order.

11. Contact for Shipping Assistance

SILK LAYER STUDIO TH FACTORY SERVICE LLC. Attn: DASHONE JAMAL WRIGHT 8963 NW 53RD ST SUNRISE, FL 33351 United States Email: [email protected]

Thank you for choosing SILK LAYER STUDIO. We appreciate your patience and the opportunity to help your order arrive safely.