Refund policy

At SILK LAYER STUDIO, we believe that the everyday spaces in a home deserve thoughtful details. A shower curtain can bring a fresh atmosphere to a bathroom, while a soft, absorbent towel can make an ordinary morning feel more comfortable. Every product we offer is selected with the intention of helping customers create a more welcoming and functional living environment.

We understand, however, that online shopping cannot always reproduce the experience of touching a fabric, evaluating its texture, or seeing its exact color in person. If a purchase does not meet your expectations, this Return and Refund Policy explains how we handle returns, exchanges, damaged merchandise, and refund requests.

1. Return Eligibility and Time Limit

Customers may request a return within 30 calendar days from the date their order is delivered.

To be eligible for a standard return, the merchandise should satisfy the following conditions:

  • The product is unused and unwashed.

  • The item remains in its original condition, without stains, tears, odors, or alterations.

  • Original packaging, labels, and included accessories are retained where reasonably possible.

  • The customer can provide an order number or other reasonable proof of purchase.

Because towels and shower curtains are household textile products that may come into contact with water, personal care products, or bathroom surfaces, we ask customers to inspect their purchases before washing or using them.

Products that have been washed, used, altered, or damaged after delivery may not qualify for a standard change-of-mind return, except where applicable law provides otherwise.

2. How to Request a Return

To initiate a return, please contact our customer service team at:

Email: [email protected]

Please include:

  1. Your full name;

  2. Order number;

  3. Name or description of the product;

  4. Reason for requesting the return;

  5. Photographs if the item arrived damaged, defective, or different from what was ordered.

Our team will review your request and provide instructions regarding the return process.

Please do not ship an item back before receiving return instructions. This helps us identify your package correctly and avoid unnecessary delays.

Return Address

TH FACTORY SERVICE LLC. Attn: DASHONE JAMAL WRIGHT 8963 NW 53RD ST SUNRISE, FL 33351 United States

3. Damaged, Defective, or Incorrect Products

We want every customer to receive merchandise that corresponds with the order placed.

If your shower curtain or towel arrives damaged, defective, or materially different from the product description, please notify us as soon as reasonably possible after delivery.

For a faster review, provide:

  • A photograph of the complete product;

  • A close-up image of the damaged or defective area;

  • A photograph of the packaging, if relevant;

  • Your order number and a brief explanation of the problem.

After reviewing the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

For a return arising from an error or defect covered by this policy, we will provide reasonable return instructions and will not require the customer to pay return shipping costs for that covered issue.

Nothing in this policy limits any consumer rights or remedies that cannot legally be waived.

4. Change-of-Mind Returns

If you decide that a product is not suitable for your bathroom, home décor, preferred fabric texture, or intended use, you may request a return within the stated return period, provided the item meets the eligibility requirements.

For ordinary change-of-mind returns, the customer is generally responsible for return shipping costs unless we agree otherwise or applicable law requires a different arrangement.

Original shipping charges, if any, are not refundable solely because a customer changes their mind. Orders that qualified for free shipping were not charged an original shipping fee.

5. Refund Review and Processing

When a returned item reaches us, our team will inspect it to confirm its condition and eligibility.

We will notify you once the return has been reviewed and whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the credit to appear depends on the payment processor, card issuer, or financial institution.

We aim to process approved refunds within 5–10 business days after receipt and review of the returned merchandise. This is an estimated processing period and does not guarantee the exact date on which the funds will be reflected in your account.

If you have received refund approval but the credit has not appeared after a reasonable period, please contact us at [email protected].

6. Exchanges

If you would prefer a different towel style, shower curtain design, color, or other available variation, contact us before returning the original product.

Exchanges are subject to inventory availability. If a direct exchange is not practical, we may arrange an eligible return and invite you to place a separate order for the desired item.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after checkout.

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once an order has been dispatched, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

8. Items That May Not Qualify for Standard Returns

Unless required by law or expressly approved by our customer service team, the following circumstances may make an item ineligible for a standard change-of-mind return:

  • The product has been washed or used;

  • The item has been altered or damaged after delivery;

  • The product is returned outside the stated return period;

  • The returned item cannot reasonably be matched to the original order.

These limitations do not remove remedies for products that are defective, misdescribed, or incorrectly supplied where applicable law requires a remedy.

9. Florida Consumer Protection

This policy is intended to operate consistently with applicable federal and Florida consumer protection requirements, including Florida's consumer protection framework under Chapter 501. A store policy cannot eliminate rights that applicable law does not permit a business to waive.

Online Sunshine
+1

 

10. Contact Us

For return, refund, or exchange assistance:

SILK LAYER STUDIO TH FACTORY SERVICE LLC. Attn: DASHONE JAMAL WRIGHT 8963 NW 53RD ST SUNRISE, FL 33351 United States Email: [email protected]

We appreciate the opportunity to address your concerns and help you find a satisfactory resolution.