Privacy policy

At SILK LAYER STUDIO, privacy is an important part of the relationship we build with our customers. Shopping for towels or shower curtains may involve sharing personal details such as a delivery address, email address, and payment-related information. We recognize that this information deserves thoughtful handling.

This Privacy Policy explains how TH FACTORY SERVICE LLC. collects, uses, stores, and discloses information through **https://www.silklayerstudio.online/**  and related customer service activities.

1. Information We Collect

The information we collect depends on how you use our website and services.

A. Information You Provide Directly

When placing an order, requesting support, or communicating with us, you may provide:

• Full name;

• Billing address;

• Shipping address;

• Email address;

• Order details and purchase history;

• Return, refund, or exchange information;

• Customer service correspondence;

• Other information you voluntarily submit.

Please do not send passwords, complete payment card numbers, or other highly sensitive credentials through ordinary email.

B. Payment and Transaction Information

Payments may be processed through third-party payment service providers.

We may receive transaction confirmations, payment status, limited payment-related identifiers, and information necessary to administer purchases, refunds, or suspected fraudulent activity.

We do not intend to store complete payment card security codes.

C. Automatically Collected Technical Information

When you browse the website, certain information may be collected automatically, including:

• Internet Protocol (IP) address;

• Browser type and version;

• Device type and operating system;

• Pages visited and interactions with website features;

• Referring website or source;

• Approximate location derived from network information;

• Cookies and similar technologies;

• Technical logs relating to website performance and security.

This information helps us understand how visitors use the website and identify opportunities to improve functionality.

D. Customer Communications

If you contact us regarding a delivery, towel quality, shower curtain dimensions, refund request, or other matter, we may retain the communication and related details to respond, resolve the issue, and maintain appropriate business records.

2. How We Use Personal Information

We may use information for the following purposes:

Order administration: To confirm orders, coordinate fulfillment, arrange delivery, and communicate order status.

Customer service: To respond to questions, resolve complaints, process returns, and assist with refunds or exchanges.

Payment operations: To support payment authorization, transaction records, refund processing, and fraud prevention.

Website performance: To maintain technical functionality, troubleshoot errors, and improve navigation and shopping convenience.

Security: To detect suspicious activity, protect our systems, and reduce unauthorized transactions.

Legal compliance: To meet applicable accounting, tax, regulatory, and legal obligations.

Business communications: To send transactional notices and, where permitted, promotional messages or product updates.

We seek to use personal information only for legitimate purposes reasonably connected to our business activities.

3. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, local storage, and similar technologies to:

• Maintain shopping cart functionality;

• Remember preferences;

• Support checkout;

• Understand website traffic;

• Measure performance;

• Improve the overall shopping experience.

You may manage cookies through your browser settings. Disabling certain technologies may affect features such as cart persistence, checkout, or saved preferences.

Where required by applicable law, we will provide appropriate disclosures and choices concerning non-essential tracking.

4. How We Share Information

We may disclose personal information to limited categories of recipients when reasonably necessary to operate the website or fulfill customer requests.

These may include:

• Payment processors;

• Shipping carriers;

• Fulfillment and logistics providers;

• Website hosting and ecommerce technology providers;

• Customer service and email service providers;

• Fraud prevention and security vendors;

• Professional advisers, auditors, or insurers;

• Government authorities or other parties where disclosure is legally required or reasonably necessary to protect legal rights and safety.

Service providers are expected to handle information for authorized purposes and apply appropriate safeguards.

We do not characterize customer information as being sold unless such a practice is actually conducted. If our business engages in a regulated sale or targeted advertising activity, this policy and applicable consumer choices must be updated accordingly.

5. Data Retention

We retain information for as long as reasonably necessary to:

• Complete and document transactions;

• Provide customer support;

• Resolve returns, refunds, and disputes;

• Maintain accounting and tax records;

• Protect the website and prevent misuse;

• Meet legal and regulatory obligations.

Retention periods may differ depending on the nature of the information and the reason it was collected.

When information is no longer reasonably required, we will take appropriate steps to delete, deidentify, or securely dispose of it, subject to lawful retention requirements.

6. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online platform or electronic transmission method can be guaranteed completely secure.

Customers should protect their devices and email accounts and avoid transmitting sensitive payment credentials through unsecured communications.

Florida Statutes §501.171 addresses the security of certain personal information and notification obligations in qualifying security breach circumstances.

 

7. Florida Privacy Rights

Florida's data privacy and security framework is contained in Chapter 501, Part V, Florida Statutes. The applicability of particular rights and obligations depends on statutory definitions, thresholds, exemptions, and the nature of the business's data processing.

 

Where applicable, consumers may have rights relating to access, correction, deletion, portability, or opting out of certain processing activities.

Requests may be submitted to:

Email: [email protected] Subject: Privacy Rights Request

We may request reasonable information to verify the identity and authority of the person making a request. We will respond according to applicable legal requirements and explain any lawful limitation.

8. Children’s Privacy

Our website is intended for general shoppers and is not designed to knowingly collect personal information from children under 13.

If we become aware that information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it, subject to applicable law.

9. Third-Party Websites

Our website may contain links to third-party services, payment providers, shipping resources, or other external platforms.

Those websites operate under their own privacy policies and practices. We encourage visitors to review the relevant notices before providing information through an external service.

10. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business operations, website technology, service providers, or legal obligations.

The updated version will be posted on this page with a revised effective date. Where required, material changes will be communicated through appropriate means.

11. Contact Information

For privacy-related questions or requests:

TH FACTORY SERVICE LLC. Attn: DASHONE JAMAL WRIGHT 8963 NW 53RD ST SUNRISE, FL 33351 United States Email: [email protected]