Contact information

SILK LAYER STUDIO welcomes customer questions, order inquiries, product concerns, and general correspondence.

Whether you are selecting a shower curtain for a bathroom refresh, comparing towel details, checking a shipment, or requesting assistance with a return, our customer service team is available through the contact information below.

Business Details

Customer Service Email

[email protected]

For efficient assistance, please include your order number, the product involved, and a brief explanation of your question.

Our team can assist with:

• Product descriptions and general specifications;

• Shower curtain dimensions and product details;

• Towel information and care-related questions;

• Order confirmations and order status;

• Shipping charges and delivery estimates;

• Tracking inquiries and delayed shipments;

• Return and refund requests;

• Damaged, defective, or incorrect merchandise;

• Privacy and website-related questions.

Returns and Refunds

When requesting a return or refund, please provide your order number and the reason for the request.

If the item arrived damaged or defective, photographs of the product and packaging can help us review the matter more efficiently.

Please wait for return instructions before mailing merchandise.

Written Correspondence

TH FACTORY SERVICE LLC. Attn: DASHONE JAMAL WRIGHT 8963 NW 53RD ST SUNRISE, FL 33351 United States

We aim to review inquiries within a reasonable period. Response times may vary during weekends, holidays, and periods of increased order volume.

Thank you for visiting SILK LAYER STUDIO. We value clear communication and appreciate the opportunity to serve you.